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  • Will participating in the program preclude me from receiving other benefits or participating in or filing a claim against Norfolk Southern?

    No.

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  • Can I leave my car or other vehicles on my property while I am away?

    The cleaning team will need workspace outside of your home or place of business to set up trailers and equipment. If it is determined that your vehicles need to be moved, you should arrange to temporarily remove them from your property.

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  • What happens to my belongings during the cleaning?

    The items you leave on your property and inside your home or place of business will remain where you left them and will not be removed.

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  • Can I get access to the Emissions Inventory System if I am not a data provider to EPA?

    The Emission Inventory System (EIS) is a secured database for EPA and State/Local and Tribal Air Agencies only. The EIS is used to develop the National Emission Inventory (NEI). While you cannot have access to EIS, you can have access to the current and past NEIs through EPA’s NEI website…

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  • What do I do with my indoor plants during the cleaning?

    You may leave plants on your property and inside your home or place of business. However, the cleaning team will not move any of your belongings, including plants. You may want to consider moving plants outside for the day, if possible, and watering them before you leave.

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  • How do I get access to the Emissions Inventory System?

    Access to the Emissions Inventory System (EIS) is available to state, local, tribal agencies, their representatives (such as contractors), to multijurisdictional organizations (MJOs), and to EPA staff. The EIS is not available to the public. Instructions for access to the EIS is available in the Emissions Inventory System (EIS) User’s…

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  • What happens if any of my items get damaged during the cleaning process?

    If any items get damaged, an independent appraiser will estimate the value of the item by using the videos and photos of your belongings to determine a fair value for the item that needs to be replaced. The assessment will then be presented to you for your approval. If you…

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  • Who pays for it?

    Norfolk Southern will cover costs associated with home and place of business cleaning.

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  • What should I do with food items?

    Any food in your kitchen cabinets and refrigerator/freezer that you will not need while you are away can be left in place. This includes items such as spices, canned, boxed, and bagged foods, and refrigerated/frozen foods. Before you leave your home or office, please be sure to empty all garbage…

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  • How do I know that my belongings will be safe during the cleaning?

    Before the team begins cleaning, they will videotape each room and photograph the items you left. The videos and photos provide a record of the items that were present and the conditions of those items at the time the cleaning team entered your structure. An EPA representative will be present…

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  • Who is eligible for home cleaning?

    Anyone who lives in the village of East Palestine limits or within the 1-mile by 2-mile Ohio-Pennsylvania evacuation area is eligible for this service (see map). Priority will be given to those that have been relocated. If you’re interested, you can let us know by calling 330-775-6517 , filling out…

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  • Do I have to sign an access agreement?

    Yes. After you meet with representatives from EPA and Norfolk Southern to discuss the cleanup of your home or place of business and agree to move forward with the cleaning, you will be asked to sign an access agreement. This form documents the occupant giving EPA permission to access the…

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  • I rent. Can I give permission for cleaning, or does it have to go through the owner?

    You should review your lease to ensure there is not an issue and contact your property owner for clarification as needed.

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  • Who is eligible?

    Anyone within the village of East Palestine, Ohio limits or within the 1-mile by 2-mile Ohio-Pennsylvania evacuation area is eligible for this service.

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  • How do I notify the EPA that I am interested?

    You can let us know by calling 330-775-6517 , or visiting the EPA Community Welcome Center or the Norfolk Southern Family Assistance Center. If you previously contacted EPA to inquire about interest in the program, there is no need to contact us again. Please note that there will be an…

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