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East Palestine, Ohio Train Derailment
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What do I have to do in preparation for the cleaning?
Cleaning crews will not move any of your personal belongings, including furniture or appliances. To ensure the most thorough cleaning of your home or place of business, please clear countertops and other surfaces, and limit excess clutter. Norfolk Southern will provide a few boxes if needed to allow for easy…
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What should I do with my pets during cleaning?
Pets (dogs, cats, birds, reptiles, etc.) cannot remain in the home during cleaning. You will need to make arrangements for your pets. We recommend first speaking with your neighbors, friends, and relatives, who may be able to care for your pets during the cleaning. If this option is not available…
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Products authorized for use on oil discharges
Does EPA maintain a list of products that are authorized for use on oil discharges? If so, how can a manufacturer have their product included on the list? Section 311(d)(2)(G) of the Clean Water Act (CWA) directs EPA to prepare a schedule of dispersants, other chemicals, and oil spill mitigating…
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Will someone explain the process to me so that I can decide if I want cleaning?
During your pre-cleaning interview, representatives from EPA and Norfolk Southern will explain the cleaning process, assess time and resource needs, answer questions, and if desired schedule a cleaning date.
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I have kids who are on a strict nap schedule. Will someone pay for childcare?
We recommend first speaking with your neighbors, friends, and relatives, who may be able to help while you are away during the cleaning. If this option is not available, residents can contact the Norfolk Southern Family Assistance Center for alternative options.
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How will a cleaning date be scheduled?
A scheduling specialist will contact you to find a date and time for a pre-cleaning interview at your home or place of business.
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